Legal information

1. Acceptance of terms

Scandlearn, and its affiliates and subsidiaries ("Scandlearn" or "us" or "we") welcome you to our Website. The "Website" means *.scandlearn.com, *.scandlearn.net, app.scandlearn.net, and any successor URLs owned by Scandlearn, mobile or localized versions and related sub-domains owned by Scandlearn, in whatever format they may be offered now or in the future. Through the Website, we may provide you with general information regarding our company, products and services.

By using or accessing any part of the Website, you are agreeing to these Website Terms of Use ("Terms"), our Privacy Policy and all other policies or notices posted by us on our Website. Portions of the Website may be accompanied by additional terms which apply to specific features or areas of the Website. Those additional terms supplement these Terms with respect to your use of those features or areas. These Terms may change over time, so whenever you visit or use this Website, you agree to the version of these Terms then posted.

Scandlearn also offers a suite of enterprise software-as-a-service solutions designed to enable customers to manage communications with, and data about, their end users (the "Scandlearn Services"). Use of the Scandlearn Services is subject to specific terms and conditions, and these Terms do not apply to use of the Scandlearn Services or receipt of related services, except where otherwise noted.

 

Permission to use the website

You have our permission to use the Website, but only if:

• you are using the Website for informational and internal business purposes (personally or on behalf of your company); and
• you follow all the rules and restrictions we have outlined in these Terms.
  
  

Proprietary rights

The Website contains proprietary information that is protected by applicable intellectual property and other laws and Scandlearn and its suppliers retain all right, title and interest (including all copyright, trade secret, patent and other rights) in and to the Website and content which is included in the Website (“Content”). If you give feedback regarding the Website, for example recommendations for improvements or features, we have the right to use the feedback in any way and implementation of that feedback is owned by us and may become part of the Website without compensation to you. We reserve all rights in and to the Website unless we expressly state otherwise. We also reserve the right to make changes or updates to the Website or Content provided on or through the Website at any time without notice and we will own any such changes or updates.

You may not:

1. decompile, reverse engineer or disassemble any object code which is part of or made available through the Website into a human-perceivable form, except and only to the extent that such activity is expressly permitted by applicable law, and in that case, only if you notify us in writing in advance;
2. copy, frameset, enclose or otherwise sell, distribute, transmit or broadcast any part of the Website;
3. modify or create any derivative work of any part of the Website;
4. disable, interfere, or try to get around any of the features of the Website related to security, preventing or restricting use or copying of any Content, or enforcing the limits on the use of the Website or the Content on the Website; or
5. use, export or re-export any Content or any copy or adaptation of such Content in violation of any applicable laws or regulations, including, without limitation, export laws and regulations.

All brand, product and service images, logos and names used in the Website that identify Scandlearn, our suppliers or our customers and our or their proprietary products and services are the trademarks or service marks of Scandlearn, our suppliers or our customers. Nothing in this Website shall be deemed to confer on any person any license or right on the part of Scandlearn or such supplier with respect to any such image, logo or name.

 

Availability

You acknowledge that temporary interruptions in the availability of the Website may occur from time to time as normal events. Also, we may decide to cease making available the Website or any portion of the Website at any time and for any reason. Under no circumstances will Scandlearn or its suppliers be held liable for any damages due to such interruptions or lack of availability.

 

Links to other websites

Our Website may contain links to other websites that we do not own or control. We are not responsible for any of these other websites. You will not hold us responsible for any aspect of these other websites, including their content, privacy policies, or anything else.

You must use your own discretion when you go to other websites. You should also read the terms and conditions and privacy policies of these other websites.

 

Warranty disclaimer

Use of the website is at your own risk. The website (including our content) is provided on an "as is" and "as available" basis. Scandlearn and its affiliates, suppliers, partners and agents expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of title, merchantability, fitness for a particular purpose and non-infringement.

Scandlearn and its affiliates, suppliers, partners and agents make no warranty that (i) the website will meet your requirements; (ii) the website will be uninterrupted, timely, secure or error-free or that Scandlearn will fix any errors; or (iii) any content provided on or through the website will be accurate or reliable. Any materials obtained through use of the website are obtained at your own discretion and risk and Scandlearn shall not be responsible for any damage caused to your computer or data or for any bugs, viruses, trojan horses or other destructive code resulting from use of the website or any content obtained from the website.

 

Limitation of liability

To the fullest extent permitted under law, scandlearn and its affiliates, suppliers, partners and agents have no obligation or liability (whether arising in contract, warranty, tort (including negligence), product liability or otherwise) for any indirect, incidental, special, punitive, or consequential damages or liabilities (including, but not limited to, any loss of data, revenue or profit) arising from or related to your use of the website or any content provided by or through the website, even if we have been advised of the possibility of such damages or liabilities in advance. The foregoing limitation applies to damages and liabilities arising from: (i) your use or inability to use our website; (ii) third party content made available to you through the website; or (iii) any other matter relating to the website.

Notwithstanding anything to the contrary contained herein, Scandlearn’s liability and the liability of each of its affiliates, suppliers, partners and agents to you or any third parties under any circumstances relating to your access to the website or other activities governed by these terms is limited to a maximum amount of one thousand SEK (SEK 1,000).

 

Indemnity

You agree to indemnify, defend (if we so request) and hold harmless Scandlearn and its affiliates, suppliers, partners and agents from and against any claim, demand, losses, damages or expenses (including reasonable attorney's fees) arising from your use of the Website, your connection to the Website, your violation of these Terms or your violation of any rights of any third party. Your indemnification obligation will survive the termination of these Terms and your use of the Website.

 

Termination and suspension

We may terminate or suspend your permission to use the Website immediately and without notice upon any violation of these Terms, upon the request of law enforcement or government agencies, for unexpected technical issues or problems or for engagement by you in fraudulent or illegal activities. Upon any termination we may bar you from further use of the Website.

 

General terms

These Terms, together with our Privacy Policy and any other notices or policies we have published on the Website (and additional terms for specific features or areas, as applicable), constitute the entire agreement between you and us regarding this Website.

If a court having proper authority decides that any portion of these Terms is invalid, only the part that is invalid will not apply. The rest of these Terms will still be in effect. If we waive any of our rights under these Terms in any particular instance, it does not mean that we are waiving our rights generally or in the future. Furthermore, just because we may not enforce all our rights all of the time, it does not mean that we are waiving our rights. We may decide to enforce them at a later date.

These Terms, and any rights and licenses granted under these Terms, may not be transferred or assigned by you except as expressly set forth herein, but may be assigned by us without restriction. We will not be liable to you for any delay or failure to perform any obligation we have under these Terms if the delay or failure is due to events which are beyond our reasonable control, including but not limited to any strike, blockade, war, act of terrorism, riot, natural disaster, failure or diminishment of power or of telecommunications or data networks or services, or refusal of approval or a license by a government agency.

 

Governing law and dispute resolution

These Terms shall be governed by and construed in accordance with the laws of Sweden, without giving effect to any principles of conflict of laws.

You agree that that any action arising out of or relating to these Terms shall be submitted to the courts of Sweden, with the district court of Stockholm as court of first instance.

 

2. Privacy policy

Effective date 2019-09-01

How and when the privacy policy applies

If you are a visitor to a Scandlearn Website, a customer or a user of a Scandlearn Service, or a potential Scandlearn customer, then except as expressly set forth below, this Privacy Policy applies to you.

At Scandlearn, we recognize the importance of protecting the personal information we collect about you. Our Privacy Policy is designed to help you understand what information we collect and how we use and share that information. We provide information about data processing carried out by us, when we determine the purpose and means of the processing, and information on data processing we do on behalf of our customers based on their instructions (where the customer acts as data controller and Scandlearn acts as data processor).

As used in this Privacy Policy, “Scandlearn,” “us” and “we” refers to Scandinavian eTraining Center AB, Tranebergs Strand 11, 167 40, Stockholm - Bromma. The “Websites” means Scandlearn’s websites (including without limitation scandlearn.com, app.scandlearn.net and any successor URL’s, mobile or localized versions and related domains and subdomains owned by Scandlearn), and the “Services” means Scandlearn’s distribution, managing, communications and messaging products, applications and cloud services, in each case in whatever format they may be offered now or in the future. The Websites and Services are collectively referred to herein as the “Offerings”.

 

Why we process your personal data

 

A. Customer contacts and software users

For us to manage our customer relations and to fulfil our commitments to customers, we need information about you in your role as contact person for our customer or as a user of the Offerings. The purposes for processing are:

1. Execute agreements with customers
2. Provide requested offers to customers
3. Deliver in accordance with agreements made with you or the customer
4. Offer support to users of the Offerings
5. To provide, maintain and improve the Offerings and our other products and services
6. Detect, mitigate and prevent security threats and perform maintenance and debugging
7. Prevent abuse of the Offerings
8. Process orders, invoicing, payments and other financial details
9. To communicate directly with you, including by sending you newsletters, promotions and special offers or information about new products and services.

The legal grounds for processing personal data according to the above purposes are i) fulfilment of our contractual obligations and ii) legitimate interest in processing from a business perspective, which we believe do not interfere with your interests. The personal data mentioned in no. 8 above is also processed to fulfil our legal obligations (as we are obligated to keep accounts).

 

B. Potential customers

We process personal data about potential customers in order to provide relevant and targeted content. The legal ground for such processing is legitimate interest in processing from a business perspective (direct marketing).

C. Visitors

In order for us to monitor access to our premises, we process personal data about visitors to our Websites. The processing is based on our legitimate interest to protect our business secrets, employees and you as a visitor.

 

Information we collect

We collect information about you when you (a)register to use the Services and (b) otherwise provide information to us via email, mail, or through our Offerings. Such personal data about you may also be delivered to us by other persons linked to our customer, such as a manager or a colleague.

We may also collect information about you from other sources, such as third-party data aggregators (for example lists of potential customers) or public sources.

We automatically collect information on how you interact with the Offerings, such as the IP address from which you access the Offerings, date and time, information about your browser, operating system and computer or device, pages viewed and items clicked. We may also collect location information, including location information automatically provided by your computer or device. We use cookies and similar technologies to collect some of this information. For more information, please see Scandlearn's Cookie Policy at our website. The type of personal data that we process about you include:

• Customer details such as name, title, address, telephone and mobile numbers, email address, date of birth, customer number, purchase and/or service use history and details
• Corporate Customer – contact person details - such as name, title, telephone and mobile numbers, email address, date of birth, customer number, purchase and/or service use history and details
• Financial and transactional details such as items purchased, bank account number, payment transaction information and credit card number
• IT management details such as details of equipment data related to the Services including technical identifiers, user name, location, IP address, contact details, technical events related to the Services including system and application logs and email and communication data and metadata
• Security details such as security log information, facility and system surveillance information and security incident information
• Feedback, comments or questions about Scandlearn or concerning the Offerings

 

Scandlearn as data processor

Scandlearn provides a cloud-based software as a service (SaaS) platform for e-learning and other services. The purposes and means of the processing of personal data related to end-users of Scandlearn’s platforms are determined by Scandlearn’s customers, acting as data controllers. Scandlearn will in these cases act as data processor, in accordance with instructions given by the customer. The relation between the customer as data controller and Scandlearn as data processor shall be regulated by a data processing agreement.

Sharing Your Information with Third Parties and use of Subcontractors
We do not sell, trade, share or transfer your personal information to third parties except when transferring data to other Scandlearn Products and Services.

We do, however, use subcontractors to process personal data and may export your or our customers data outside EU/EEA. Such subcontractors typically provide cloud services or other IT-related services to Scandlearn.

We will enter into data processing agreements when using subcontractors in order to safeguard your privacy rights and to fulfill obligations towards customers. When transfers are made outside the EU/EEA, Scandlearn ensures that such transfers are made under the Privacy Shield (US) or EU model clauses.

Scandlearn currently relies on the following subcontractors to provide business services:

• Hubspot – provider of our Customer Relationship Management (CRM) system
• Amazon Web Services – provider of our technical platform for cloud services
• Stripe Payments Europe, Ltd – provider of our payment services
• Userflow, Inc – provider of self-service support tools and interactive user guides
• Mailchimp – provider of customer communication software

 

Other access to or disclosure of your information

The Offerings may also contain links to third party websites. This Privacy Policy applies solely to information collected by us. Even if the third party is affiliated with us through a business partnership or otherwise, we are not responsible for the privacy practices of such third party. We encourage you to familiarize yourself with the privacy policies of such third parties to determine how they handle any information they separately collect from you. Please be aware that we do not warn you when you choose to click through to another website when using the Offerings.

 

Your controls and choices

Opt-Outs

We may provide you with the opportunity to “opt-out” of having your personal information used for certain purposes when we ask for this information. If you decide to optout, we may not be able to provide certain features of the Offerings to you.

 

Communication Preferences

If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included on such communications or on the Offerings. Please note, however, that you may be unable to opt-out of certain service-related communications.

 

Blocking Cookies

You can remove or block certain cookies using the settings in your browser but the Offerings may cease to function properly if you do so. For more information, please see Scandlearn's Cookie Policy.

How We Respond to Do Not Track Signals

Your Web browser may have a “do not track” setting which, when enabled, causes your browser to send a do not track HTTP header file or “signal” to each site you visit. At present, the Offerings do not respond to this type of signal.

 

Accessing, storing and updating your personal information

When you use the Offerings, we provide you with access to your personal information upon your request and either provide you the means to correct this information if it is inaccurate or to delete such information at your request if it is not otherwise required to be retained by law or for legitimate business purposes. You may access, review, correct, update, change or delete your information at any time. To do so, please contact us at compliance@scandlearn.com with your name and the information requested to be accessed, corrected or removed, or if you are using the Service, sign in to your account, go to your profile, and make the desired changes.

We may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort (for instance, requests concerning information residing on backup tapes), jeopardize the privacy of others, would be extremely impractical, or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort.

Please note that if you cease using the Service or we terminate your access to the Service, you may no longer have the ability to access or update your information.

We retain your information as long as necessary for the stated purpose, to comply with our legal obligations or to resolve disputes. When the personal data we have collected is no longer necessary we will erase it.

 

Changes to the Privacy Policy

We reserve the right to change our Privacy Policy at any time. If we make changes, we will post them and will indicate on this page the policy’s new effective date. If we make material changes to this policy, we will notify you by email or through notice on the Offerings.

 

No children under age 13

The Offerings are not intended for use by anyone under the age of 13, nor does Scandlearn knowingly collect or solicit personal information from anyone under the age of 13. If you are under 13, you may not attempt to register for the Offerings or send any information about yourself to us, including your name, address, telephone number, or email address.

In the event that we confirm that we have collected personal information from someone under the age of 13 without verification of parental consent, we will delete that information promptly. If you are a parent or legal guardian of a child under 13 and believe that we might have any information from or about such child, please contact us by email at compliance@scandlearn.com.

 

3. Scandlearn’s use of cookies

Effective date 2019-09-01

This Cookie Policy explains how Scandlearn, and its affiliates, (collectively "Scandlearn", "we", "us", and "ours"), use cookies and similar technologies to recognize you when you visit our websites, including without limitation scandlearn.com, scandlearn.net or any successor URLs, mobile or localized versions and related domains / sub-domains ("Websites") and/or our mobile application ("App") and / or our communication platform ("Platform"). It explains what these technologies are and why we use them, as well as your rights to control our use of them.

 

1. What are cookies?

Cookies are small text files which are downloaded to your computer, tablet or mobile phone when you visit a website or application. The website or application may retrieve these cookies from your web browser (eg Internet Explorer, Mozilla Firefox or Google Chrome) each time you visit, so they can recognise you, remember your preferences and provide you with a more secure online experience.

Generally, cookies are very useful and are a common method used by almost every website you visit because they help to make your online experience as smooth as possible. For security reasons, many websites will not function at all without the use of cookies (or other similar technologies, such as "web beacons" or "tags").

Cookies generally do not hold any information to identify an individual person but are instead used to identify a browser on an individual machine.

If you prefer, you can restrict, block or delete cookies by changing your browser settings but that may mean that the website won't work properly.

 

2. Managing cookies

Most internet browsers allow you to erase cookies from your computer hard drive, block all cookies (or just third-party cookies) or warn you before a cookie is stored on your device.

Please note, if you choose to block all cookies, our Websites and other products will not function as intended and you will not be able to use or access many of the services we provide. If you have blocked all cookies and wish to make full use of the features and services we offer, you will need to enable your cookies. You can do this in your browser.

Rather than blocking all cookies, you can choose to only block third-party cookies which will still allow our Websites and other products to function as intended.

 

3. Why do we use cookies?

We use first party and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our Websites and/or Apps and/or Platforms to operate, and we refer to these as "essential" cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Websites and/or App and/or Platform. Third parties serve cookies through our Websites and/or App and/or Platform for analytics and other purposes. This is described in more detail below.

 

3.1 Our websites

Essential website cookies: These cookies are strictly necessary to provide you with services available through our Websites and to use some of its features, such as access to secure areas.

Who serves these cookies: Scandlearn

Because these cookies are strictly necessary to deliver the Websites to you, you cannot refuse them when visiting our Websites.

Analytics and customisation cookies: These cookies collect information that is used either in aggregate form to help us understand how our Websites are being used or how effective our marketing campaigns are, or to help us customise our Websites for you.

Who serves these cookies: Google Analytics

For more information about these cookies, please follow the links below:

analytics.google.com

Social networking cookies: These cookies are used to enable you to share pages and content that you find interesting on our Websites through third party social networking and other websites. These cookies may also be used for advertising purposes.

Who serves these cookies: Facebook, Instagram, LinkedIn and Twitter

For more information about these cookies, please follow the link below:

• facebook.com
• instagram.com
• linkedin.com
• twitter.com
  
  

3.2 Our apps and platforms

Essential cookies: These cookies are strictly necessary to provide you with services available through our Apps and Platforms and to use some of its features, such as access to secure areas (Access Keys and E-mail Address).

Who serves these cookies: Scandlearn

Because these cookies are strictly necessary to deliver the Apps and Platforms to you, you cannot refuse them when using our Apps and Platforms.

Analytics and customisation cookies: These cookies collect information that is used either in aggregate form to help us understand how our Apps and Platforms are being used or how effective our marketing campaigns are, or to help us customise our Apps and Platforms for you.

Who serves these cookies: Google Analytics

For more information about these cookies, please follow the links below:

analytics.google.com

4. For how long are the cookies stored?

Essential cookies that are served by Scandlearn are stored for

5. How often will we update this cookie policy?

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.

The date at the top of this Cookie Policy indicates when it was last updated.

 

6. Do you need further information?

If you have any questions about our use of cookies or other technologies, please email us at:

compliance@scandlearn.com

 

4. Webshop Terms of Service (for solo users)

 

Terms and conditions (“TERMS”)

Last updated: January 01, 2020

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the https://scandlearn.com website (the “Service”) operated by Scandinavian eTraining Center (“us”, “we”, or “our”). Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

 

Purchases

If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information. You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete. By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases. We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons. We reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected.

 

Returns

To be eligible for a return, your training credentials must be unused and requested within 92 hours from the date and time of your purchase. Granted returns will be processed and may take up to 14 working days to appear on your end.

 

Availability, errors and inaccuracies

We are constantly updating our offerings of products and services on the Service. The products or services available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other web sites. Scandinavian eTraining Center does not hold any approvals. You are obliged to make sure our provided service and content is approved by your local civil aviation authority. We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

 

Accounts

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service. You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account. You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trade mark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

 

Intellectual property

The Service and its original content, features and functionality are and will remain the exclusive property of Scandinavian eTraining Center and its licensors. The Service is protected by copyright, trademark, and other laws of both the Sweden and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Scandinavian eTraining Center. Links To Other Web Sites Our Service may contain links to third-party web sites or services that are not owned or controlled by Scandinavian eTraining Center. Scandinavian eTraining Center has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Scandinavian eTraining Center shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

 

Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability. We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

 

Governing law

These Terms shall be governed and construed in accordance with the laws of Sweden, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

 

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 15 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.